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(212) 931-8830
SA Hardware Support Ticket
Requestor Name
(Required)
Requestor Email
(Required)
Additional Email Notifications
Request Ticket Type
(Required)
Remote Scholar
Withdrawn Scholar
Staff Replacement Device
Off-boarded Staff
School Inventory Update
Hidden
Ticket Type
Network Office
School Based
Please select Other (Out of State) if you are working remotely.
School Location
(Required)
CHOOSE A LOCATION
HQ
BED-STUY
BED-STUY MIDDLE SCHOOL
BENSONHURST
BERGEN BEACH
BRONX 1
BRONX 1 MIDDLE SCHOOL
BRONX 2
BRONX 2 MIDDLE SCHOOL
BRONX 3
BRONX 4
BRONX 5
BRONX MIDDLE SCHOOL
BUSHWICK
COBBLE HILL
CROWN HEIGHTS
DITMAS PARK MIDDLE SCHOOL
EAST FLATBUSH MIDDLE SCHOOL
FAR ROCKAWAY
FLATBUSH
FORT GREENE
HAMILTON HEIGHTS MIDDLE SCHOOL
HARLEM 1
HARLEM 2
HARLEM 3
HARLEM 4
HARLEM 5
HARLEM 6
HARLEM EAST
HARLEM NORTH CENTRAL
HARLEM WEST
HELL'S KITCHEN
HIGH SCHOOL OF THE LIBERAL ARTS BROOKLYN
HIGH SCHOOL OF THE LIBERAL ARTS HARLEM
HIGH SCHOOL OF THE LIBERAL ARTS MANHATTAN
HUDSON YARDS
HUDSON YARDS MIDDLE SCHOOL
LAFAYETTE MIDDLE SCHOOL
MIDTOWN WEST MIDDLE SCHOOL
MYRTLE MIDDLE SCHOOL
NORWOOD ES
OZONE PARK MIDDLE SCHOOL
PROSPECT HEIGHTS
QUEENS VILLAGE 1
ROCKAWAY PARK MIDDLE SCHOOL
ROSEDALE
SHEEPSHEAD BAY ES
SOUTH JAMAICA
SPRINGFIELD GARDENS
SPRINGFIELD GARDENS MIDDLE SCHOOL
UNION SQUARE
UPPER WEST
WASHINGTON HEIGHTS
WILLIAMSBURG
OTHER (OUT OF STATE)
Scholar Name
(Required)
Scholar Grade
(Required)
Scholar ID
(Required)
Contact Name
(Required)
Employee Name
(Required)
Contact Email
(Required)
Contact Mobile Phone Number
(Required)
Request
(Required)
Request Return Box
Other Options
Other options
(Required)
Returned to school
Not Returned to school
Family notified?
(Required)
Family was contacted
Family was not contacted
Please contact the family regarding return of items before attempting to submit this request
Parent Name
(Required)
Recipient full name
Shipping Address
(Required)
Physical Address (No P.O Box addresses)
City
State / Province / Region
ZIP / Postal Code
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Côte d'Ivoire
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini (Swaziland)
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard and McDonald Islands
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine, State of
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Rwanda
Réunion
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen Islands
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
US Minor Outlying Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Åland Islands
Country
Shipping Address
Physical Address (No P.O Box addresses)
City
State / Province / Region
ZIP / Postal Code
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Côte d'Ivoire
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini (Swaziland)
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard and McDonald Islands
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine, State of
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Rwanda
Réunion
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen Islands
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
US Minor Outlying Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Åland Islands
Country
Request
(Required)
Repair
Lost/Stolen
Asset Type
(Required)
Chromebook
Charger
Stylus
Technology Returned
(Required)
ChromeBook
Charger
Stylus
Select All
Please select all the items above that apply to you.
Hidden
Attachments
Max. file size: 300 MB.
Technology Returned
ChromeBook
Charger
Stylus
Select All
Please select all the items above that apply to you.
Please ensure that all devices and accessories returned go to Citadel NY inventory
Asset Type
(Required)
Apple MacBook Air M1
MacBook Air 2013-2019
MacBook Pro
iPad (Psych)
Apple MacBook Air M1 Power Adapter
MacBook Air 2013-2020 Power Adapter
Teacher IPad
Select All
Please select all the items above that apply to you.
Damage Type
(Required)
Physical Damage
Non Physical Damage
Damage Caused by Scholar behavior or neglect?
(Required)
Yes
No
If the device damage is caused due to scholar behavior or neglect, please indicate on form and apply the replacement fee to the scholar's profile
Attachments
(Required)
Max. file size: 300 MB.
Issue Type
(Required)
Accessory Issues (Stylus, Charger, Tablet)
Audio & Video Issues
Broken Cover
Device Freeze
Device Non-Responsive
Device doesn't Power on
Device Won't Hold a Charge
Network Issues (WiFi)
Keyboard Issues
Screen/LCD Issues
Other
if other is selected please fill out the text box above with a short description.
Attachments
(Required)
Max. file size: 300 MB.
Current Asset Tag
(Required)
New Asset Tag
(Required)
Description & Troubleshooting
(Required)
Description of issue and/or troubleshooting performed by ops.
Additional Notes
(Required)
Description of any unique item related information that may be important.
Hello! do you have an issue with your SA MacBook? Submit your ticket request through SA Support Page on your Okta Dashboard. In the search criteria, search "Get MacBook Support." Answer a few questions and our SA technicians will help you find a solution.
SA Support Site
Please select location to submit this form.
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